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Preventive action: Action taken to prevent the occurrence of such non-conformities, generally as a result of a risk analysis.

Ĭorrective action: Action taken to eliminate the causes of non-conformities or other undesirable situations, so as to prevent recurrence. The Eight disciplines problem solving method, or 8D framework, can be used as an effective method of structuring a CAPA. It must be systematically implemented and observed for its ability to eliminate further recurrence of such non-conformation. The corrective and preventive action is designed by a team that includes quality assurance personnel and personnel involved in the actual observation point of non-conformance. Non-conformance may be a market complaint or customer complaint or failure of machinery or a quality management system, or misinterpretation of written instructions to carry out work. Non-conformance is identified after systematic evaluation and analysis of the root cause of the non-conformance. It is usually a set of actions, laws or regulations required by an organization to take in manufacturing, documentation, procedures, or systems to rectify and eliminate recurring non-conformance. Improvements in an organization to eliminate non-conformities or undesirable situationsĬorrective and preventive action ( CAPA or simply corrective action) consists of improvements to an organization's processes taken to eliminate causes of non-conformities or other undesirable situations.